Power of Federal Employee Engagement

Power of  Federal Employee Engagement
Power of Federal Employee Engagement
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Employees who are fully engaged tend to work in offices that achieve better program results, call in sick less often and stay with their agencies longer, according to a new report by the Merit Systems Protection Board. This report is based on results from a 2005 survey of nearly 37,000 employees at 24 federal agencies, which found that despite dwindling resources and increased pressure to improve programs, agencies can thrive if managers connect with their employees. "Federal supervisors and managers have an important role to play in engaging employees," said MSPB Chairman Neil McPhie. "Those who are successful in engendering these attitudes will lead a more engaged workforce that will produce better outcomes for their agencies."

Table of Contents

Executive Summary i

Engagement  Background 1

Early Management Theory 1

What is Employee Engagement?  2

Engagement and Business Outcomes 3

Purpose of the Study 4

Measuring Federal Employee Engagement 7

Merit Principles Survey 7

MSPB Engagement Scale  7

Scoring Methodology 10

The Federal Work Force: Who is Engaged? 13

The Federal Work Force 13

Level of Organizational Responsibility 14

The Importance of First-Level Supervisors  16

Salary 19

Level of Education  19

Race/Ethnicity 20

Performance Management  21

Agency 23

Other Variables 25

The Importance of Federal Employee Engagement 27

Federal Agency Results 27

Intent to Leave 30

Sick Leave Use 32

Equal Employment Opportunity Complainants  33

Lost Time Case Rate 34

Measures Not Correlated to Engagement 35

Conclusions and Recommendations 37

Conclusions 37

Recommendations 39


Federal employees, their supervisors, agency management, union personnel, especially Human Capital officers and employees across the U.S. Federal Government may be interested in this report.  Additionally, members of Congress, and Federal managers within the Office of Management and Budget, and Office of Personnel Management that is responsible for policy making authority may find this guide helpful as a reference with human resources and civil service matters.  Additionally, students pursuing research for courses within these fields, especially public administration, human resources, employment law, organizational development, and industrial-organizational psychology may find this primary source document that deals with civil service issues helpful for assignments.

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