Ordering and Policies

Help topics on this page:

Using the Shopping Cart | GPO Order Number | Submitting an Order | International Orders | Payment Methods | Safe Shopping Guarantee | Pricing & Availability | Out-of-Print Items | Subscriptions | Discounts | Superintendent of Documents Deposit Accounts | Ordering Electronic Products from GPO

Sales Tax Exemption

Since the U.S. Government Bookstore is a Federal Government operation, purchases made on our site are exempt from state and local government sales tax.

Using the Shopping Cart

When a publication is in stock and available for purchase, an Add to Cart button will appear below its description in the search results or below the title of a publication on its "Details" page. When you click on the button, the product information is entered into your Shopping Cart automatically, including title, stock number, price, and quantity. Only items that have an Add to Cart button are available for purchase.

You can change the quantity or remove a publication from your Shopping Cart at any time. Up to 20 items may be ordered at a time. The shopping cart automatically calculates the total of your order as you add to and remove publications.

To find foreign prices, consult the detailed description of individual publications. Also see International Orders.

You can also access your current Shopping Cart at any time to review, change, or finalize your order, by clicking the Cart/Check Out button located at the top of all U.S. Government Bookstore Web pages.

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GPO Order Number

Once an item has been added to the shopping cart, it is automatically assigned a GPO order number (e.g. GPO Order No: 200111270000). This number should be used as a point of reference when inquiring about the status of an online order.

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Submitting an Order

To place an order when you have finished shopping, you will first need to view your shopping cart. To go to your shopping cart, click the Cart/Check Out button located at the top of all U.S. Government Bookstore Web pages. Review the items and quantities you have selected; update as needed. Once your items and quantities are correct, and you are ready to checkout and place your order, click the  Check Out  button below your order summary. This will begin the checkout process:

Step 1. Shipping Address: On this page, enter all of your shipping information, including name, address, city, state, and zip code. Optional fields are marked "optional." Upon completion, click the "Next" button on the bottom of the page.

Step 2. Select Shipping Method: On this page, you are given various methods by which you may have your order shipped. The name of the method, cost, and estimated delivery time are listed in a row. Select the shipping method you prefer, then click the "Next" button at the bottom of the page.

Step 3. Finalize Order: This page offers you a final chance to review your order and shipping information before submitting your order. Once you have reviewed your order information, enter your Email address, select the method of payment, and click the "Next" button. If you choose to pay with a Credit Card, you will be taken to Pay.gov (a secure online payment system owned and operated by the United States Government) where you will enter your card information and billing address. If you choose to pay with a Deposit Account, enter your account number in the field before clicking the "Next" button.

Step 4. Order Summary and Receipt: If your order has been processed successfully, you will be taken to a summary page. This page summarizes the order submitted, including the items you have purchased, the address your order will be shipped to, and the payment method you used. This page also includes your GPO Order Number, which you will need when contacting GPO regarding your order.

If you provided your Email address in Step 3, you will receive an Email confirmation and order receipt shortly. This concludes your order. You can either continue shopping, or leave the U.S. Government Bookstore.

ALTERNATE ORDERING METHODS

In addition to placing orders online, customers can also place orders by phone, fax, or mail. Payment must accompany your order.

Customer Service Hours

Monday through Friday
8:00 a.m. to 5:30 p.m. EST
(except Federal holidays)

Phone Orders (USA & Canada)

 

Call Toll-free 866.512.1800

Phone Orders (DC Area & International)
 

+1.202.512.1800

Fax Orders

Print & fill out this order form and fax to:

202.512.2104

Mail Orders:

Print & fill out this order form and mail to:

U.S. Government Printing Office
P.O. Box 979050
St. Louis, MO 63197-9000

 

 

 

 

 

 

 

 

 

 

 

 

 

GPO provides a detailed transaction receipt with each online order. Please print this receipt for your records. You may also choose to have the transaction receipt sent to your Email.

To help GPO answer any questions about your order, please include your daytime telephone number, fax number, or email address. Your contact information will not be used for any other purpose.

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International Orders
International online ordering is available both online and over the phone.

Please place all orders in English.

Please note that, by default, the posted prices reflect the cost for domestic orders (shipping to US addresses), unless specifically labeled as International prices.

Orders for delivery outside of the United States are subject to a 40 percent surcharge for special handling. International shipping options include surface mail and airmail delivery. surface mail delivery will be used unless the order specifies otherwise; the charge for this delivery service is already reflected in the International price.

Expedited international delivery is available upon request for an additional charge; restrictions are based on the international postal zone of the recipient.

For more information about estimated delivery times for the various express shipping options, click here.  Express international shipping rate inquiries can be made by calling (202) 512-1800 or by sending an Email to ContactCenter@gpo.gov.

To view International prices across this website, either

  1. click on the International link in the "Display prices for: USA | International" line located above the Cart/Checkout button on any page except for the home page, or
  2. click on the "Display International Price" link located on every product detail page.

All prices on the site will switch to international prices that include shipping to non-U.S. (foreign) addresses, including search results. This will also set your Shopping Cart to place an International order. Orders can be placed only in U.S. dollars.

To switch back to U.S. prices across this website, simply click on the USA link in the "Display prices for: USA | International" line or click on the "Display US Price" link next on any product detail page.

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Payment Methods
Payment in U.S. dollars must accompany all orders. GPO accepts the following methods of payment:

  • Visa, MasterCard, Discover/NOVUS, and American Express accounts
  • Checks drawn on U.S. banks (Notice to Customers Presenting Checks)
  • Superintendent of Documents deposit accounts
  • UNESCO coupons
  • International postal money orders

Checks and money orders should be made payable to the Superintendent of Documents.

All credit card orders must include the account number and expiration date of the credit card.

Payments made by Superintendent of Documents deposit account must include the account number.

The Government Printing Office does not accept foreign currency, postage stamps, checks drawn on foreign banks, or checks drawn on Canadian banks for less than U.S. $4.00. Checks returned by a bank as uncollectible are subject to a penalty of not less than $5.00 and up to ten percent of the value of the check.

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Safe Shopping Guarantee

The U.S. Government Bookstore features an encryption service that ensures private, secure transactions for customers who submit electronic orders by credit card through the Online Bookstore sales applications.

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Pricing & Availability

Prices are subject to change without notice. The U.S. Government Bookstore is the authoritative guide for prices. Prices charged to your order will be those prices in effect at the time that your order is processed, unless you have received a price quote from GPO; price quotes are valid for 90 days from the date of issuance.

GPO's new product announcements are archived for permanent public access. Order icons are removed from these listings as they become unavailable.

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Out-of-Print Items

Items that are listed as "Out of Print" are no longer available for purchase from GPO. Copies may be available at a Federal Depository Library near you. You can search for Government publications and their availability in Federal Depository Libraries using the Catalog of Government Publications on GPO Access.

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Subscriptions

To order a new subscription, simply add it to your online shopping cart, and submit an order (LINK TO SUBMIT AN ORDER SECTION) as you would for any other publication.

To renew an existing subscription, please complete the form on your renewal notice, and return it to the address printed on the renewal notice. Payment should accompany a request for renewal.

The first dated periodical from your subscription order typically arrives two to six weeks after the order is received, so depending on the frequency of publication (e.g., daily, weekly, monthly, quarterly) and the time when your order is placed, the delivery of your first issue may take longer.

Information about subscription products, including prices, is available from GPO’s U.S. Government Subscriptions Catalog. Although prices are listed in the Catalog of Available Subscriptions, they are subject to change without notice.

A $12.75 fee is assessed if you request cancellation of your service for dated periodicals and irregularly issued subscriptions. You will then receive a prorated refund based on the number of issues you have not yet received. Book dealers must certify their customers’ cancellation requests.

A full refund and a waiver of the cancellation fee are granted when an order is processed incorrectly or when a higher price is charged without the customer’s consent.

Refunds are not available for subscriptions of basic manuals with supplements.

GPO extends a 25 percent discount on the domestic price of a product to customers who order one hundred or more copies of a single title for delivery to a single address.

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Discounts

Designated bookstores at educational institutions and book dealers may also receive a 25 percent discount on the domestic price of a product when the product is delivered to the bookstore’s or dealer’s normal business address. The business discount applies to single as well as multiple copies of a title. No discount is allowed for shipments delivered to a third party unless the quantity of a single title is equal to or greater than one hundred copies.

International customers who qualify for a discount should contact the GPO Customer Contact Center for exact pricing.

Discounts do not apply to products that are labeled "no discount allowed."

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Superintendent of Documents Deposit Accounts

A deposit account is a prepaid account established with the Superintendent of Documents for customers who have a continuing need to purchase Government products. A minimum deposit of $50 is required to open the account; this amount may be paid by check or money order (payable to the Superintendent of Documents) or by credit card (Visa, MasterCard, Discover/NOVUS, or American Express). All credit card payments must include the account number and expiration date of the credit card.

A written request to open a Superintendent of Documents deposit account, accompanied by payment, may be submitted by mail or fax. Allow three weeks for a new deposit account to be activated.

Fax

202.512.2250
Mail Superintendent of Documents
Deposit Accounts Section
Stop:  FMAC
Washington, DC 20402

 

 

 

 

Questions concerning Superintendent of Documents deposit accounts should be addressed to the Deposit Accounts Section by mail (see above), fax (see above), or phone at 202.512.0836. Questions related specifically to charges against a deposit account must include a billing statement with the referenced charges annotated.

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Ordering Electronic Products

An electronic products catalog has been made available to purchasers who need the original coded version of a document or set of documents, as well as those who are interested in reproducing and reselling the information.

For users interested in using electronic information solely for reference purposes, many electronic products on this list are available as free online data files or databases through FDsys, a service of the U. S. Government Printing Office.

Electronic Product orders will be sent by First Class postage. Federal Express is available at an additional charge by providing a Federal Express or credit card account number.

  • Orders may be faxed 24 hours a day to (202) 512-2104 to the attention of Electronic Products.
  • Phone orders may be placed weekdays, 7:00 a. m. to 8:00 p. m. eastern time by calling toll-free, (888) 293-6498, or locally, 202-512-1530.

Payment Methods for Electronic Products:

  • Please note: These on-demand products are non-refundable.
     
  • Customers ordering by fax or phone must provide their VISA, MasterCard, Discover/NOVUS, or American Express account number and expiration date.  Government Printing Office Deposit Account numbers are also accepted.
     
  • Mail orders should include a check or money order payable to Superintendent of Documents, or credit card account number and expiration date. Mail orders should be addressed to:

Superintendent of Documents
U. S. Government Printing Office
Attention: Electronic Products
P. O. Box 37082
Washington, DC 20013-7082

Electronic Product Specifications

Data subscriptions: File Transfer Protocol (FTP) services are available (file formats are SGML and ASCII, depending on the product).

A Locator Coded Product Agreement Form must be completed prior to purchasing electronic products containing GPO Locator Codes. GPO Locator Codes are tagged data elements used in the GPO production process for the original publication. Extensive programming knowledge is required to either remove or extract data from a file containing GPO Locator Codes.

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